Returns & Refunds Policy

At RR Towing LLC, customer satisfaction is important to us. This Returns & Refunds Policy explains the conditions under which returns, replacements, and refunds may be requested for orders placed on sharknow.us.

Return Eligibility

Customers may request a return or refund if an item arrives:

  • Damaged
  • Defective
  • Incorrect
  • Significantly different from the item ordered

To be eligible, you must contact us within 3 days of delivery with your order details and clear supporting photos, if applicable.

Non-Returnable Items

We may not accept returns or refunds for:

  • Items that have been used, worn, washed, or altered
  • Items damaged after delivery due to misuse or improper care
  • Items requested outside the return window
  • Personalized, custom-made, or final-sale items, unless they arrive damaged or incorrect

Return Request Process

To request a return or refund, please contact us at [email protected] and include:

  • Your full name
  • Order number
  • A description of the issue
  • Clear photos showing the problem, if applicable

We will review your request and provide further instructions if your return or refund is eligible.

Refunds

If your refund request is approved, the refund will be issued to the original payment method used at checkout. Please allow up to 10 business days for the refund to appear on your account, depending on your bank or payment provider.

Replacements

In certain cases, we may offer a replacement instead of a refund, depending on product availability and the nature of the issue.

Return Shipping

If a return is approved due to our error, such as a damaged, defective, or incorrect item, we may cover or reimburse reasonable return shipping costs where applicable. If the return is not due to our error, return shipping costs may be the responsibility of the customer.

Order Cancellations

Orders may only be canceled before they are processed. Once an order has entered processing or shipment, it may no longer be eligible for cancellation.

Chargebacks and Disputes

If you experience an issue with your order, we encourage you to contact us first so we can work toward a resolution. Unauthorized or abusive chargebacks may affect future service.

Contact Us

If you have any questions about returns or refunds, please contact us:

RR Towing LLC
Website: sharknow.us
Email: [email protected]
Address: 9940 Judy Drive, Santee, California 92071, United States
Phone: +1 (619) 562-3423