Privacy Policy

At RR Towing LLC, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit sharknow.us or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Company Information

Business Name: RR Towing LLC
Website: sharknow.us
Email: [email protected]
Address: 9940 Judy Drive, Santee, California 92071, United States
Phone: +1 (619) 562-3423

2. Information We Collect

We may collect the following categories of information:

Personal Information You Provide

  • Name
  • Billing address
  • Shipping address
  • Email address
  • Phone number
  • Payment-related details necessary to process your order
  • Any information you provide when contacting customer support

Automatically Collected Information

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Time spent on pages
  • Referring website
  • Cookies and similar tracking technologies

3. How We Use Your Information

We may use your information to:

  • Process and fulfill orders
  • Provide customer service and respond to inquiries
  • Send order confirmations, shipping updates, and service-related communications
  • Improve our website, products, and user experience
  • Detect, prevent, and address fraud, unauthorized transactions, and security issues
  • Comply with legal obligations
  • Send marketing communications, where permitted by law or with your consent

4. Payment Information

We take reasonable steps to protect your payment information. Payment transactions may be processed through secure third-party payment providers. We do not store full payment card details on our servers unless required for authorized transaction processing and handled in accordance with applicable security standards.

5. Cookies and Tracking Technologies

Our website may use cookies, pixels, and similar technologies to:

  • Enable website functionality
  • Remember user preferences
  • Analyze website traffic and performance
  • Support advertising and remarketing activities

You can control cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

6. Sharing of Information

We do not sell your personal information. We may share your information with trusted third parties only when necessary, including:

  • Payment processors
  • Shipping and logistics providers
  • Website hosting and technical service providers
  • Analytics and marketing service providers
  • Legal or regulatory authorities when required by law

These third parties are permitted to use your information only as necessary to perform services on our behalf or comply with legal obligations.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including order processing, recordkeeping, legal compliance, dispute resolution, and enforcement of our agreements.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights and Choices

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:

  • Request access to the information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information, subject to legal exceptions
  • Opt out of marketing emails by using the unsubscribe link in our emails
  • Request information about how your personal data is used

To exercise any privacy-related request, please contact us at [email protected].

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of those third-party websites. We encourage you to review their privacy policies before providing any personal information.

11. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that personal information from a child has been collected without appropriate consent, we will take reasonable steps to delete it.

12. International Users

If you access our website from outside the United States, please note that your information may be transferred to, stored, and processed in the United States or other jurisdictions where our service providers operate.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. Any updates will be posted on this page with a revised effective date.

14. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

RR Towing LLC
Website: sharknow.us
Email: [email protected]
Address: 9940 Judy Drive, Santee, California 92071, United States
Phone: +1 (619) 562-3423